Re: How to backup and restore a child account?

Hi GladOS,

Here's what support told me:

Vishnu (12/10/2019, 10:54:23 PM): Just for the confirmation as you facing the issue with your current device, you want to move your account to another device correct?
(12/10/2019, 10:54:32 PM): yes please
Vishnu (12/10/2019, 10:56:35 PM): Alright, may i know is your account is connected to facebook?
(12/10/2019, 10:56:56 PM): no because it is a child account it is not
Vishnu (12/10/2019, 11:00:19 PM): Alright, could you allow me few minutes to fetch more details of this?
(12/10/2019, 11:00:28 PM): yes thanks
(12/10/2019, 11:00:48 PM): i can give you the ally codes of the account if that helps
Vishnu (12/10/2019, 11:02:20 PM): Thank you for being patient and co operative, as i have checked i would like to inform you that there is no option to transfer the child account from one device to another device as it is an underage account.
(12/10/2019, 11:03:02 PM): If I give you the player ID and the ally code you cannot transfer it to another account?
Vishnu (12/10/2019, 11:03:53 PM): I really apologies, as you said it is an underage account we do not have an option to transfer it.

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Any ideas?

Thank you for your help!

Sam