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SamWise123455's avatar
SamWise123455
6 years ago
Solved

How to backup and restore a child account?

I have an account that was set up as a child account that my kid uses (the app does not explain the consequences of entering an child's real age here - i.e. no ability to sync or back or chat).  Thei...
technical issues
  • SamWise123455's avatar
    SamWise123455
    6 years ago

    Thanks all - sent a private message to EA_MindTricks about this.  My son will be so happy if this works.

CG_MindTricks's avatar
CG_MindTricks
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago
@GladOS-013 It's possible they may have missed the process as we rarely get such cases.
@SamWise123455 Can you please send me your Customer Support ticket number?

Thanks.
  • SamWise123455's avatar
    SamWise123455
    6 years ago

    Thanks all - sent a private message to EA_MindTricks about this.  My son will be so happy if this works.

      • SamWise123455's avatar
        SamWise123455
        6 years ago

        @CG_MindTricks @GladOS-013 thank you for your help on this thread!  I have not been contacted by support for follow-up to resolve this issue.  Any ideas on how to proceed towards a final solution?  Thank you.

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