Hi i have the same problem but i can olve it, can you help me with the mail you sent to EA. I can not dreate new case, everytime i will do it
i get the indormation that they need to call me to verify my DOB, but i am still waiting.
Thank you if you are somewhere near
Hi my friend,
Sorry I just saw this now. I had the same issue but what you need to do is have patience...it seems to take them awhile and they don’t tell you that they’re working on it in the meantime. They eventually told me that if you create a new request then they close your earlier request and your new one gets queued at the bottom. So raise one with the info requested...and wait. They don’t understand that making us wait in silence leads us to think nothing is happening.
Anyway, if you haven’t gotten it fixed yet then good luck, I hope it works out for you.
