Missing DCT Shards after spending Cantina Energy

On October 18th, 2025 between 9:30 and 10 pm CST I spent 504 Cantina Energy to start getting my Disguised Clone Trooper up to 7 starts.  Before simming the node I had 29/30 shards for the character.  I simmed all those 504 cantina energy (I usually do it in batches of 8-10 sims at a time...just because...idk).  Each time I simmed it showed I got a few shards, the final total of which I'm not sure because when I checked how many shards I actually pulled with that energy it still showed 29/30!!!

I immediately put in a helpdesk ticket, given my information to at least three different representatives so far and the latest request was for me to provide screenshots and logs of my daily cantina energy usage leading up to the incident.  REALLY!  How many of you out there keep daily logs and screenshots of your energy usage.  I'm guessing ZERO.

Has anyone else run into this issue with DCT???