Forum Discussion

2 years ago

Re: My star wars galaxy of heros wont let me ea connect so i cant access the web

Hi, I have gone through help through the help team through the game app and have been unsuccessful. I have followed all that has been asked of me and still have issues connecting to the game. ...

technical issues

nightswatchman9

2 years ago

I initially contacted support in game and was referred here.

I have 10gb of storage free on my phone, and there is a similar issue on another device

EA_Lanna

Community Manager

2 years ago

Hi @nightswatchman91,

I'm sorry you were asked to post here for help with this. What we can do on Answers HQ is offer troubleshooting advice, and thank you for checking the storage and trying this off of another device. At this stage, there isn't anything more we can recommend you try as you've run through the web app guide and exhausted the troubleshooting steps.

Often support will direct people to Answers HQ for two reasons:

as a space where you can share your feedback on the boards but also
as we have a dedicated Bug Report section here so the community can flag potential bugs.

If you'd like flag this as a bug, use this link to create the report and check out the guide to the bug board < --- It helps explain how things work and sets expectations.

- EA_Lanna