EA Staff (Retired)Hi @Dray8111 and I'm sorry for the late reply 😳
Have you made sure to set an appropriate age on your new account? The option for logging into your old account will be available in settings only if you're NOT using an underage account.
/Ataashi
@EA_Ataashi the age is probably set wrong, my son installed it. Is there a way to change it? I can't find any options. Also if my age (37 years old) can't be changed on my end can you if i give you the player ID? Or can you just delete the guest account with player ID?
Player ID is: U7rYIUK4SfapWTdgwNoBUQ
Any help is greatly appreciated, please and thank you =)
EA Staff (Retired)Hi @Dray8111
I'm really sorry for the late reply and I'm afraid I don't bring any good news! ☹️
We're unable to change the age on the account once it's set by the user. Underage accounts also have quite a few restrictions, which successfully prevent us from transferring progress to different accounts, so I'm afraid there's not much we can do in this situation.
/Ataashi
