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Anonymous's avatar
Anonymous
8 years ago
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New device, cant log into swgoh

I have a new device and after initially installing SWGOH it has started me a new account and won't let me loggout or switch accoints. Ive tried uninstalling/installing, clearing data and reinstalli...
technical issues
  • EA_Ataashi's avatar
    EA_Ataashi
    8 years ago

    Hi @Dray8111

    I'm really sorry for the late reply and I'm afraid I don't bring any good news! ☹️

    We're unable to change the age on the account once it's set by the user. Underage accounts also have quite a few restrictions, which successfully prevent us from transferring progress to different accounts, so I'm afraid there's not much we can do in this situation.

    /Ataashi

Anonymous's avatar
Anonymous
8 years ago

@EA_Ataashi the age is probably set wrong,  my son installed it. Is there a way to change it? I can't find any options. Also if my age (37 years old) can't be changed on my end can you if i give you the player ID? Or can you just delete the guest account with player ID?

Player ID is: U7rYIUK4SfapWTdgwNoBUQ

Any help is greatly appreciated, please and thank you =)

EA_Ataashi's avatar
EA_Ataashi
Icon for EA Staff (Retired) rankEA Staff (Retired)
8 years ago

Hi @Dray8111

I'm really sorry for the late reply and I'm afraid I don't bring any good news! ☹️

We're unable to change the age on the account once it's set by the user. Underage accounts also have quite a few restrictions, which successfully prevent us from transferring progress to different accounts, so I'm afraid there's not much we can do in this situation.

/Ataashi

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