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Anonymous's avatar
Anonymous
8 years ago
Solved

New device, cant log into swgoh

I have a new device and after initially installing SWGOH it has started me a new account and won't let me loggout or switch accoints. Ive tried uninstalling/installing, clearing data and reinstalli...
technical issues
  • EA_Ataashi's avatar
    EA_Ataashi
    8 years ago

    Hi @Dray8111

    I'm really sorry for the late reply and I'm afraid I don't bring any good news! ☹️

    We're unable to change the age on the account once it's set by the user. Underage accounts also have quite a few restrictions, which successfully prevent us from transferring progress to different accounts, so I'm afraid there's not much we can do in this situation.

    /Ataashi

EA_Ataashi's avatar
EA_Ataashi
Icon for EA Staff (Retired) rankEA Staff (Retired)
8 years ago

Hi @Dray8111 and I'm sorry for the late reply 😳

Have you made sure to set an appropriate age on your new account? The option for logging into your old account will be available in settings only if you're NOT using an underage account.

/Ataashi

Anonymous's avatar
Anonymous
8 years ago

@EA_Ataashi the age is probably set wrong,  my son installed it. Is there a way to change it? I can't find any options. Also if my age (37 years old) can't be changed on my end can you if i give you the player ID? Or can you just delete the guest account with player ID?

Player ID is: U7rYIUK4SfapWTdgwNoBUQ

Any help is greatly appreciated, please and thank you =)

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hi @Dray8111

    I'm really sorry for the late reply and I'm afraid I don't bring any good news! ☹️

    We're unable to change the age on the account once it's set by the user. Underage accounts also have quite a few restrictions, which successfully prevent us from transferring progress to different accounts, so I'm afraid there's not much we can do in this situation.

    /Ataashi

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