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3 Replies

  • XxLordImperorxX's avatar
    XxLordImperorxX
    Seasoned Adventurer
    6 years ago

    We'll, everytime i write here nobody gives me a solución, i'll try again

    I kill b1 and Game Froze

    My internet connection is good, so dont tell me about Iti lost this ga because of this failure

    Of course, It finished as draw, and un Next battle GG with 100% TM.

    Anything to say?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @XxLordImperorxX

    Answers HQ is a global community where players help players. The predominant communication will be from fellow players on these forums. As a CM I review the boards and relay feedback back but I also suggest technical troubleshooting for some issues. Please check out our mobile troubleshooting article. and give those steps a go. If you're struggling with those steps or in need of support, it would be best to hit up our Support team. Please create a Help Ticket to contact them asap. This EA Help article will talk you through those steps. 

    If troubleshooting isn't having any effect, you're game is up-to-date and your device meets minimum requirements, you may have a Bug on your hands. In that case, do check out the SWGOH Bug Report Board. You may find an existing thread has already reported your issue which you can join in on but if not create a Bug Report here. Bug reports help us to compile information, better track bugs and communicate any updates to the community so we'd encourage reporting on bugs and selecting "Me Too".

     

  • XxLordImperorxX's avatar
    XxLordImperorxX
    Seasoned Adventurer
    6 years ago

    Hi @EA_Lanna 

    I have sent several tickets to support system and they told me to write here.

    They also said they were going to report it.

    I am tired of cleaning cache and all those "solutions" given by support system, but i can tell you something about it. It doesn't work.

    If next step is to reinstall the game everyday, is a lost cause and maybe we have to leave this game.

    One month with these problems and still there, so i don't know what else i can do.

    3 rounds of GA lost because of this issue (issue from the game, not  of my smartphone) because i have no option to fight in the same conditions as my opponents loosing setups with this bug.

    As you can imagne, very tired of usually having problems.

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