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4 Replies
- EA_Lanna7 years ago
Community Manager
Hey @Silvertag1, I followed up with support and a specialist took a look into this.
What has happened here is you changed your reward payout time during Daylight Savings Time (10th of March). The clocks moved forward at midnight on the 10th. So you did put it back an hour - the payout on the 10th was listed as 1.00am - but when midnight struck and the clocks moved forward an hour, 1.00am became 2.00am. In order to account for DST and to have your payout set to 1.00am after the 10th, you would have needed to put the time slot back 2 hours instead of 1 hour. ☹️
Unfortunately, you won't have an option to change this yet as there is a two change maximum limit on altering the reward payout time slot per 365 days. I did ask when you'd have the option in-game again and as you're first change happened around mid-June last year, come mid-June this year you should have one time slot change free to move the payout time. For now though the reward payout can't be changed and is set for 2.00am. - Thank you for the reply. That sucks, but I understand and greatly appreciate you taking the time to explain the situation.
- EA_Lanna7 years ago
Community Manager
Hi @Silvertag1, no problem, I'm only sorry I didn't have better news for you. I am having a similar situation as the OP here. @EA_Lanna Can you tell me if this has changed and if not why is there no work around for this issue?
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