Forum Discussion

Re: Unable to log in (Google Play)

I cannot log into the game keep getting that connection Lost issue popup (screenshot attached).

I tried a different VPN (run VPN but default), no VPN, mobile vs home Wi-Fi, cleared cache, cleared data, restarted phone, even uninstalled and reinstalled the game...no luck.

I am also able to play as guest with a new account so the really seems like a technical issue with the Google Play account handoff with EA/CG.

We are in the middle of RoTE and I cannot deploy beyond the other issues this will cause.

 

19 Replies

  • robbiehaas27's avatar
    robbiehaas27
    Rising Novice
    2 months ago

    I have the same issue and have tried all I know of...luckily I have the PC client but that doesn't help when on the go

  • u0fi1ngajp3g's avatar
    u0fi1ngajp3g
    New Novice
    2 months ago

    I had that issue starting last night. Did everything you did also. Got bored and played guest just to hit buttons. Few minutes in it jumped to my account without trying to do anything other than piddle 

  • 72by9nq8wizm's avatar
    72by9nq8wizm
    Seasoned Newcomer
    2 months ago

    Im having the same issue. No amount of time or anything has solved this...

  • 72by9nq8wizm's avatar
    72by9nq8wizm
    Seasoned Newcomer
    2 months ago

    After trying everything i solved it. I clicked cancel and hit play as guest, then once that loaded in i clicked conmect while in game and logged into it through the EA login instead of googleplay. This fixed it.

  • Walker93691's avatar
    Walker93691
    Seasoned Newcomer
    2 months ago

    Having this issue as well...not fixed for me either...

  • eternalthinker's avatar
    eternalthinker
    Rising Newcomer
    2 months ago

    I'm having the same issue. The only thing that works for me is removing my Google account from my phone, rebooting and signing back into my Google account. It keeps happening over and over again.

  • dluna76's avatar
    dluna76
    Seasoned Newcomer
    2 months ago

    I am also having this issue on my Android.  It plays fine on the PC client but my Android keeps telling giving me the 24hr pop-up.

  • dluna76's avatar
    dluna76
    Seasoned Newcomer
    2 months ago

    This worked for me...thanks for the workaround :)

  • ThirdhandTaters's avatar
    ThirdhandTaters
    Seasoned Newcomer
    2 months ago

    All that does is connect the now new account to your EA account. I just attempted it and wasn't prompted to log in with my EA account, it just connected the level 2 new player profile.

  • 3nmcl5hq9pxj's avatar
    3nmcl5hq9pxj
    Seasoned Newcomer
    2 months ago

    Having some issue even tried on a different phone same error.

  • uuyd2w88v84x's avatar
    uuyd2w88v84x
    New Novice
    2 months ago

    I have been having this issue for a few days now.  None of the above suggestions have worked.  Signing in via my Google Play Games account doesn't work anymore, even if I sign in as a guest and then use the connect option.  I have tried clearing the cache, clearing the storage, uninstalling the game, restarting my phone, and installing the game again.  The timing couldn't be worse.  I'm the leader of my guild, and we were in the middle of Rise, which I haven't been able to contribute my 11mil GP to since phase two started.

  • uuyd2w88v84x's avatar
    uuyd2w88v84x
    New Novice
    2 months ago

    I finally got my account working again after deleting my Google Play Services and Google Play Store data on my phone and reinstalling the game.

  • SoulAsakura182's avatar
    SoulAsakura182
    Newcomer
    11 days ago

    I have the same problem and can't get any help. This is infuriating. I am done with this game. I spent $ on it every month but if I can't even log in the **bleep** it

  • 4tppai4izhkt's avatar
    4tppai4izhkt
    Rising Newcomer
    10 days ago

    Playing as a guest then signing in doesn't work for me.  Keep getting the connection lost, session expired error.

  • 6iqwvqtlr31z's avatar
    6iqwvqtlr31z
    Seasoned Newcomer
    10 days ago

    I'm having this issue now. Google Play works fine for other games, but this one gets caught in a cycle of getting mento sign in, loosing connection, reloading, and so on.

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