EA StaffHi @Sorkip29 and sorry to hear that.
On the surface of it, this does not sound like an issue in-game. What day did you have difficulty redeeming Google Play Store Points? We can see that 5 purchases went through and were received on 30/08/2020, the last of these being at 11:24:41pm GMT+0100. Did you attempt to redeem Google Play Store Points after this time?
Have you been able to redeem Google Play Store points on any other app?
Hello,
in summary I had 7 redeems the last days. the last two ones are missing ingame. 1 Small and 1 Large Galactic Enhancement Kit.
I cannot redeem for swgoh anything new as the google play store says I have to open swgoh again before they allow me to do so.
Clearly I opened swgoh a lot times since then but there is nothing received. So I'm stuck now.
I checked it for another app I'm playing (not EA) and there it worked and the redeemed items are received.
EA StaffThanks for the additional info. We will look into this further.
EA StaffHi @Sorkip29
The team is still looking at this but keep in mind that there could be a delay due to the Labor Day holiday. We will reach out if we need anything else.
It would even be ok for me if the last two redeems are lost as long as redeeming in general will work again. If this helps with a solution...
Same
I posted elsewhere under a new thread but this might be the actual issue.
Google play when trying to redeem: "You already got this item. You'll need to open Star Wars: Galaxy of Heroes before you can get it again.
I cleared my cache and force closed the application. This problem started with the Dash Rendar updates. The big update for calendars and all of that was the time it broke. I currently have 4,352 Google Play points and I'm getting ticked I can't use them. Ally Code: 646-435-634
