Forum Discussion

Anonymous

8 years ago

Approved

Reinstall question

I'm having an issue with the game crashing immediately (I've tried the usual troubleshooting tricks)... will I lose all progress if I delete and reinstall the game?

technical issues

Grandepatron

8 years ago

Make sure your account is hooked up to your Google Play account for Android or your Game Center account for iPhone. You will know this because a little pop up will show at the top as the game is loading. Or from inside the game you can go to achievements and see the game center or Google play achievements. I know that does not help you if you can't open the game. Sometimes the game won't launch because your device does not have enough memory, maybe consider removing applications that you are not using or changing settings on items that use a bunch of storage like, photos, videos, books, music or a big one for me audiobooks.

Let us know if these tips work. When in doubt I would suggest not deleting the app. If your account is not connected it will be orphaned as a guest account if not connected.

Anonymous
8 years ago
Approved
Still no luck getting it to open. Is there any way to save it if it isn't connected to the Game Center?
- Grandepatron
  8 years ago
  not that I know of but maybe..... Back up your phone to a computer. Then reinstall from the computer back up. That might work. You will be basically installing your whole device from a computer back up.
- EA_Darko
  Community Manager
  8 years ago
  @MattMac34 Sorry to see that you are having issues, what device are you playing on? Do you see an error message of any kind when the issue occurs?
  - Anonymous
    8 years ago
    Approved
    I'm using an iPhone and not receiving any type of error message. It just closes/crashes immediately.