Rename Guild

Hello! I´m reaching out to Answers because, honestly, I don´t know what else to do. I´ve been trying to get in contact with someone that can give me a solution for the past 2 days and there is no way. You guys keep sending me from one person to another, and no one solves my issue. My guild was part of an alliance and we´re not longer in it, so I need to rename my guild.

Everyone I've talked to sends me to make an in-game ticket from the Help button, I do that, and it immediatly takes me to chat that is not in real time, for which I've waited more than 24 hrs just so that person would send me to square one, and tell me the same the other representatives have told me. Once I'm in that window (white and purple), if I go back in the game, and try to hit the Help button again, it takes me again to that chat window and there's no way to start again. The last person that replied, told me I needed to make an in game ticket (which I cannot do now because I´m stuck in that white and purple chat), and provide the test Account Verification [170702098]

It´s not that hard of a request, and I´m quite frustrated with EA and its ridiculous Support system at this point. Please help!