Sith triumvirate lightspeed bundle

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Mobile
OS Version Android version 14
Ally Code: (Find it here: http://bit.ly/AllyCode ) 452-288-788
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I bought the Sith triumvirate lightspeed bundle from the SWGOH store, recieved the coaxium but the 3 characters on relic 5 never got added to my account. I got order confirmation via email (order number: 1005874355151) and the monbey was taken from my account.
Steps: How can we find the bug ourselves? Check my account and the transaction process.
Connection Type Mobile
Please select your region Europe
Country Hungary

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I bought the Sith triumvirate lightspeed bundle from the SWGOH store, recieved the coaxium but the 3 characters on relic 5 never got added to my account.
I got order confirmation via email  and the money was taken from my account. They told me to wait 24 hours, but still I havent recieved the content I was paid for...