Solved: OnePlus freezing issue
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? OnePlus 6T
OS Version Current
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I've been in the bug reports before, and have seen many OnePlus users having a similar problem to older iPhone/iPad users, but with new(ish) phones rather than older technology. It was freezing at random times, sometimes in GAC and TW battles, as well as Geo TB.
Steps: How can we find the bug ourselves? Play game on a OnePlus phone.
Connection Type Wifi
Please select your region North America
Country United States
The issue seems to be with the phones after all, but not in an "unfixable" manner. I'm not a dev or techie, but I think I solved the issue. You must turn off the gaming mode that automatically kicks on with loading the game. It says it optimizes the memory, processors and background app usage to make games run optimally. Something about this feature apparently causes the game to freeze from time to time. Unsure if it has to do with the game's calculations/graphics processing being tripped up by the gaming mode feature. But, upon turning it off 4 days ago, I've had zero freezes, including in P2 of the hSTR (which my first fight against Sion was always a guaranteed freeze). And, the game actually seems to run smoother and everything WAI as an added bonus!
For OnePlus users having this issue: go into "settings" and towards the bottom is the section with Gaming Mode options. Go in there, and turn it off for SWGOH. Your freezing issues should be solved.
@CG/EA You may want to put up an announcement on the forums and here on the bug reports to let users having this issue with their OnePlus devices know how to go about getting their phones to work seamlessly with the game again.
