Forum Discussion

Anonymous

8 years ago

Squad Arena refresh taking 4 times the Kyber before refreshing on 4th try

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 7+ OS Version 12.01 Ally Code: (Find it here: http://bit.ly/AllyCode ) 3...

bug

Anonymous

8 years ago

The customer support team sent me here...

I work in tech support in streaming media...

I will run any network test you want and probably a few you don't even know about

Your infrastructure is more likely the cause as this looks like your API servers unable to handle the load during US afternoon hours

Do I have to go to Apple to get reimbursed...

On Tursday I will if no action is taken

Anonymous

8 years ago

I will generate a pingplotter graphical teaceroute from my iPhone if that would help prevent be my situation is not my network

Anonymous
8 years ago
This is still a bug if your system is not checking against repeat API calls like this that happen within 2 minutes considering what the call is for

Your answer to push this off on my network does not excuse the lack of proper error handling on your code
- ChristophIV
  Hero+
  8 years ago
  Hey,
  
  The EA guys don't tend to work weekends, and you are obviously annoyed, but spamming this thread probably won't get you an answer before Monday.
  
  Best bet is to get back in touch with customer support, and say that you have been advised by the bugs forum that you should approach them for a crystal refund.
  - GladOS-013
    Hero (Retired)
    8 years ago
    Additionally, if you hit the refresh, and you know you paid the crystals, try backing out of that window and returning. If that doesn't work, force-closing the app and restarting (causing it to reload everything) might cause the purchased refreshes to show.
    
    But Customer Support is the place to go for lost crystal refunds. As ChristophIV said, perhaps tell them the AnswersHQ forum referred you to them.
    https://help.ea.com/en/contact-us/?product=star-wars-galaxy-heroes