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KenobillIlIllIV's avatar
KenobillIlIllIV
New Novice
3 years ago
Solved

Star Wars Galaxy of Heroes underage account bug, no ea connect

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Apple Iphone OS Version 15.6 Ally Code: (Find it here: http://bit.ly/AllyCode ...
bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. Unfortunately, your account is under 18 years old. If you want to update your DOB you will need to contact EA Help and ask for an update.

KenobillIlIllIV's avatar
KenobillIlIllIV
New Novice
3 years ago

Thanks, I have done that to begin with and they told me to post here though. I guess I will do it again. Also I should ask you, is it safe to share my citizen card or drivers license with the support team? Any guarantees they won't be miss used?

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago
    @KenwayLad Just ask them to update your date of birth on your swgoh account. They will tell you what details they'll need as proof. EA Help has a process for DOB requests.
    • KenobillIlIllIV's avatar
      KenobillIlIllIV
      New Novice
      3 years ago

      K appreciate the help I'll let you know how it turns out

      • Mockingbirdking's avatar
        Mockingbirdking
        3 years ago

        I need help with this too!

        I contacted help, it told me I needed to submit image of DL, but there’s no way to do that through the help screen.

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