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wildninjaduck's avatar
wildninjaduck
New Novice
2 years ago
Solved

Star Wars galaxy of heroes web store code unaccounted

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 17.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 123-351-439
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Unable to log in to Star Wars galaxy of heroes web store. Each time I enter the code I get the error message: An error occurred while attempting to validate your code. Please try again.
Steps: How can we find the bug ourselves? Enter code, get error. Cry.
Connection Type Wifi
Please select your region Europe
Country United Kingdom

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Have raised cases in ea help and was directed to enter one in game. After a month of back and forth I was advised to raise here.

have tried to get around this by changing primary email, changed password multiple times, adding secondary email, each time I enter the code it fails.

tried on WiFi, off WiFi, on computers, different browsers, incognito mode and it makes no difference.

bug

4 Replies

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  • wildninjaduck's avatar
    wildninjaduck
    New Novice
    2 years ago

    Thanks, I’ve gone through that a few times with the in game help, unfortunately doesn’t resolve the issue, I think my ea account has become disconnected from my swgoh id. Most likely when some work was done to consolidate 2 of my accounts eaaccounts into 1 a few months ago.

  • UncleMans's avatar
    UncleMans
    2 years ago

    Don't bother checking that guide.  After about 6 months, I got someone to admit they have a problem on their side (supposedly).  The fact they give some people free perks and hurt others is baffling to me.

  • wildninjaduck's avatar
    wildninjaduck
    New Novice
    2 years ago

    I’m not sure why their support is so unwilling to help me? I’ve raised multiple tickets through in game chat and ea support! Seems like I’ll never be able to access the web store again!

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