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PrarajA's avatar
PrarajA
New Novice
9 months ago

Still having issues whilst trying to login in to mobile account

Hello, so several weeks ago I posted about having this serious issue, while I was trying to login in to my account on my android device (aforementioned Galaxy S23)

So today, I thought I solved that bug/issue or whatever it is, but to no success, but I think this information will give some value and insight to the Dev team, that is if they're reading this...

Anyway a small reminder of what the persisting issue is: Everytime I try to login in to the game, game's progress resets and it asks me to login, the Gmail account was already preset for some reason, so the only option is to login through EA account. But everytime I login (or rather press on my profile), the game asks me to restart with the "ERROR CODE 9.78." .So I am basically stuck on this loop

So the way I thought I solved the issue: I went to the device settings 》apps 》"Heroes"》force stopped the app》the deleted cache and data separately 

Launched the app, it worked - but only for a singular login (tried this method several times to confirm)

After launching the app the next time I was stuck on the same logging in loop

FYI: WHILE I WAS IN-GAME I SAW THAT I WAS SUCCESSFULLY CONNECTED TO THE EA ACCOUNT (AND I PERFECTLY REMEMBER  I CHOSE THE OPTION OF KEEPING ME LOGGED IN), AFTER RELAUNCHING THE APP I WAS ASKED TO LOGIN ONCE AGAIN

So after this BS experience I am not planning to come back to play mobile version until it the issue is resolved.

 

android

3 Replies

  • D0vah0's avatar
    D0vah0
    Rising Newcomer
    4 months ago

    I'm also having this issue now, was doing fine logging in on my phone just the other day and now I can't login on my phone anymore. Really want to see a fix to this as it is very annoying and I can't always be at my pc to check swgoh.

  • PrarajA's avatar
    PrarajA
    New Novice
    2 months ago

    I mainly play on PC client since that bug appeared. However several days ago after some time, I gave it a try on a mobile version. At first everything seemed to be fine, but as soon as I relaunched the game, I encountered the same problem (the aforementioned bug). I decided to stick to PC client until the issue is resolved permanently.

    P.S. I remembered one time I found a way to counteract the issue very temporarily (until the next relaunch of the game). Basically, you go to your app settings, find SWGOH, then force stop SWGOH and then delete the data, after that you launch the game and it works but only like I said very temporarily. It's just too tedious to do this process repetitively, I recon the best option is just to stick to PC client for now.

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