Forum Discussion

5 years ago

Stuck at "Loading cantina"

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Oneplus 7t pro OS Version Oxygen OS 11 Ally Code: (Find it here: http://bit.ly...

bug

EA_UltraSlide

EA QV Team

5 years ago

Hi there and sorry to hear that.

Is this still an issue for you, or are you able to access the game now?

Please take a look at our troubleshooting guide also. It might be worth swapping between Wifi and Data connections to see if that works for you.

Whitedrogba63

5 years ago

Hello,

The problem remains unsolved

I've managed a workaround temporary solution, where i leave the app running in the background. In this way I don't get locked out when I close the app.

Obviously this is not a long-term solution.

Have tried different types og troubleshooting via your link without any luck..

EA_UltraSlide
EA QV Team
5 years ago
Hi @Whitedrogba63

Can you provide your ally code so we can take a look on our end?
- Whitedrogba63
  5 years ago
  859-831-336
  - btskv5wd57z65
    5 years ago
    Hello,
    Same problem for me too... I can't connect to the game since April 14th despite several attempts to uninstall / reinstall, purge the cache, etc...
    I even tried to install it on another IOS device but without results too.
    I use IOS 14.4.2
    Do you have a solution, it's getting long!
    Thanks in advance