Forum Discussion

5 years ago

Stuck at "Loading cantina"

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Oneplus 7t pro OS Version Oxygen OS 11 Ally Code: (Find it here: http://bit.ly...

bug

Whitedrogba63

5 years ago

Hello,

The problem remains unsolved

I've managed a workaround temporary solution, where i leave the app running in the background. In this way I don't get locked out when I close the app.

Obviously this is not a long-term solution.

Have tried different types og troubleshooting via your link without any luck..

EA_UltraSlide

EA QV Team

5 years ago

Hi @Whitedrogba63

Can you provide your ally code so we can take a look on our end?

Whitedrogba63
5 years ago
859-831-336
- btskv5wd57z65
  5 years ago
  Hello,
  Same problem for me too... I can't connect to the game since April 14th despite several attempts to uninstall / reinstall, purge the cache, etc...
  I even tried to install it on another IOS device but without results too.
  I use IOS 14.4.2
  Do you have a solution, it's getting long!
  Thanks in advance
  - EA_UltraSlide
    EA QV Team
    5 years ago
    Hi @btskv5wd57z65 & @Racemouse2far
    
    Can you provide your ally codes?
    
    If you haven't tried already, could you try loading the game on a different connection? For example if you were using a wifi connection, try with a cellular (3g/4g) connection and vice versa. Please let us know if this helps.