Forum Discussion

5 years ago

Stuck at "Loading cantina"

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Oneplus 7t pro OS Version Oxygen OS 11 Ally Code: (Find it here: http://bit.ly...

bug

EA_UltraSlide

EA QV Team

5 years ago

Hi @Whitedrogba63

Can you provide your ally code so we can take a look on our end?

Whitedrogba63

5 years ago

859-831-336

btskv5wd57z65
5 years ago
Hello,
Same problem for me too... I can't connect to the game since April 14th despite several attempts to uninstall / reinstall, purge the cache, etc...
I even tried to install it on another IOS device but without results too.
I use IOS 14.4.2
Do you have a solution, it's getting long!
Thanks in advance
- EA_UltraSlide
  EA QV Team
  5 years ago
  Hi @btskv5wd57z65 & @Racemouse2far
  
  Can you provide your ally codes?
  
  If you haven't tried already, could you try loading the game on a different connection? For example if you were using a wifi connection, try with a cellular (3g/4g) connection and vice versa. Please let us know if this helps.
  - btskv5wd57z65
    5 years ago
    Hello,
    My ally code is: 396-554-783.
    Here is what I found by trying different things: The configuration of my phone is in French (I am from Belgium). When I change the phone settings to English, I can connect (I succeeded yesterday but I lost 6 days...). But when I change the phone settings back to French, it doesn't work anymore.
    This solution can only be temporary because I can't keep my phone and the game in English... As you can imagine!
    Same phenomenon on wifi or data.