Stuck at Title Screen SWGOH
Product: Star Wars: Galaxy of Heroes Platform:Apple iPad What type of device are you experiencing the issue with? iPad OS Version 14.4.2 Ally Code: (Find it here: http://bit.ly/AllyCode ) 1516362...
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EA_UltraSlide
EA Staff
EA StaffHi @CottMan3 and sorry to hear that.
There are a few things you can try that have worked in the past for this and similar issues.
- Change your connection type. For example, if you are using WIFI, connect to a 3G/4G (data) connection and launch the game again.
- Clear your game cache - Android | iOS
- Changing your system language to the same language as your store region can get you past the 'Loading Cantina' screen so you can continue to play.
eg. if your store is in France, change your language to French.
We have able brought this to the teams attention for further investigation.
Same issue since the update yesterday. Been off for 27 hours now.
Have tried
- Uninstalling and Reinstalling (On both wifi and data networks)
- Clearing all caches
- Restarting devices
- Checked all system updates and languages
- Attempted login on 3 separate devices (On my wife's phone, the game loaded in as a "guest account" or would let her start an account, but as soon as I logged into my google play, it froze the game on the load screen as well.
Got any more advice EA? Already went to EA customer support, and they were not able to assist and directed me here.
This is absurd. The “make good” rewards for this downtime better be really really good. We’ve missed:
-over a day on Galactic Conquest progress,
-double drop event,
-TW,
-arena/fleet awards (twice for some) and dropping like a rock from the lack of ability to climb,
-energy refreshes,
-GAC round 2 for some,
-Daily login rewards & events…
Am I missing anything? Absolutely ridiculous. This all happening on May the 4th just adds to the disappointment.
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