Forum Discussion

6 years ago

Stuck on "Checking for Updates" screen

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy S8+ OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCo...

technical issues

Apollos90125

6 years ago

Same issue on multiple devices. Primary is Galaxy S8+

Hartreq

6 years ago

@Apollos90125 It's kind of crazy not one person from EA has replied in hours. I don't pay money for this game for it not to work. Sad!

Hephisto8I
6 years ago
this continues to happen with no support. I spoke with support on the phone for an hour yesterday just for them to tell me its happening to some players and end the call. When will this be fixed or how can we work around this?
- EA_Arrenai
  EA Staff (Retired)
  6 years ago
  Hey there, everyone.
  
  If you're still having difficulty getting past the "checking for updates" screen and are on Android, could you please try clearing the app data and try to load the game again? There were a few updates that went out yesterday.
  
  Before performing these steps, please make sure your account is linked and that it isn't a guest account.
  
  To clear your cache, please check out this help article at step 2.
  
  Please let us know how it goes.
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? :eahigh_file: Accept as Solution
  
  ASK. ANSWER. LEVEL UP.
  - Apollos90125
    6 years ago
    That does not work. I have tried clearing cache, as well as uninstall/reinstall of the game software. The issue persists.