Stuck on "Checking for Updates" screen
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy S8+ OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCo...
Forum Discussion
@Apollos90125 It's kind of crazy not one person from EA has replied in hours. I don't pay money for this game for it not to work. Sad!
this continues to happen with no support. I spoke with support on the phone for an hour yesterday just for them to tell me its happening to some players and end the call. When will this be fixed or how can we work around this?
EA_ArrenaiEA Staff (Retired)
Hey there, everyone.
If you're still having difficulty getting past the "checking for updates" screen and are on Android, could you please try clearing the app data and try to load the game again? There were a few updates that went out yesterday.
Before performing these steps, please make sure your account is linked and that it isn't a guest account.
To clear your cache, please check out this help article at step 2.
Please let us know how it goes.
Arrenai 🐱
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That does not work. I have tried clearing cache, as well as uninstall/reinstall of the game software. The issue persists.
EA_LannaCommunity Manager
Hi @Apollos90125 , if the troubleshooting steps haven't helped, you might have a bug on your hands. Please create a bug report here, they help flag potential bugs and ask for more information to hep investigations along.
hi Arrenai,
yes, clearing cache and data was the same "troubleshooting" that was performed yesterday. I have don't this yet again just now and am still stuck ad checking for updates. I was able to get in eventually this morning after about 30 minutes of load time, but it alternates between that and loading so long it says the client needs to restart, which takes another 30 minutes.
@EA_Arrenai and @EA_Lanna I've tried this suggested solution on both my devices and it still doesn't work. The game worked for about 20 minutes late last evening (before I tried this suggestion) and now today, it's the same thing as the other day. The issue still persists.
- EA_Arrenai
Hey there, @Hartreq.
As mentioned by @EA_Lanna, if troubleshooting doesn't work, throw a bug report our way and we can take a look. Our bug reports are regularly checked by the team.
If you already see a bug report for your issue in that forum, feel free to select Me Too in that thread to help pinpoint issues affecting multiple people. Thanks!
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? :eahigh_file: Accept as Solution
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