Forum Discussion

6 years ago

Stuck on "Checking for Updates" screen

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy S8+ OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCo...

technical issues

EA_Arrenai

EA Staff (Retired)

6 years ago

Hey there, everyone.

If you're still having difficulty getting past the "checking for updates" screen and are on Android, could you please try clearing the app data and try to load the game again? There were a few updates that went out yesterday.

Before performing these steps, please make sure your account is linked and that it isn't a guest account.

To clear your cache, please check out this help article at step 2.

Please let us know how it goes.

Arrenai 🐱

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Hephisto8I

6 years ago

hi Arrenai,

yes, clearing cache and data was the same "troubleshooting" that was performed yesterday. I have don't this yet again just now and am still stuck ad checking for updates. I was able to get in eventually this morning after about 30 minutes of load time, but it alternates between that and loading so long it says the client needs to restart, which takes another 30 minutes.