Stuck on "Checking for Updates" screen
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy S8+ OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCo...
Forum Discussion
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, everyone.
If you're still having difficulty getting past the "checking for updates" screen and are on Android, could you please try clearing the app data and try to load the game again? There were a few updates that went out yesterday.
Before performing these steps, please make sure your account is linked and that it isn't a guest account.
To clear your cache, please check out this help article at step 2.
Please let us know how it goes.
Arrenai 🐱
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@EA_Arrenai and @EA_Lanna I've tried this suggested solution on both my devices and it still doesn't work. The game worked for about 20 minutes late last evening (before I tried this suggestion) and now today, it's the same thing as the other day. The issue still persists.
- EA_Arrenai
Hey there, @Hartreq.
As mentioned by @EA_Lanna, if troubleshooting doesn't work, throw a bug report our way and we can take a look. Our bug reports are regularly checked by the team.
If you already see a bug report for your issue in that forum, feel free to select Me Too in that thread to help pinpoint issues affecting multiple people. Thanks!
Arrenai 🐱
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I logged this as a bug yesterday. They gave us the same canned answer with no effort and no research, and then moved my bug report back here to Technical Issues. Can someone at EA please take an ounce of ownership? Measuring how quickly Tech Support can close an issue results in that being their goal, rather than finding an actual resolution...
EA_LannaCommunity Manager
Hi @Apollos90125, yes I spotted the bug report, thanks for adding those details in the bug template as it's helped us test the issue. I'll merge the bug report and posts on this issue together here.
On testing it, we've tried to replicate this to understand what is causing the issue for you and how to help address it. The investigation confirmed that this isn't a bug or an account issue - it's a local technical issue. Something is throwing off your devices connection with the game on your side. All we can do is offer advice on how to improve your connection with the game - like clearing cache and switching up your connection from WIFI to mobile or vice versa (Android steps / iOS steps).
- @Hartreq When this happened to me, what helped load the game was using my phone's internet and not my home wifi.
