Forum Discussion

Apollos90125's avatar
7 years ago

Stuck on "Checking for Updates" screen

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S8+
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 823-322-286
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Game will not load. Stuck on "Checking for Updates" screen. Tried clearing cache and uninstall/reinstall of game.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Game will not load. Stuck on "Checking for Updates" screen. Tried clearing cache and uninstall/reinstall of game.

36 Replies

  • Hephisto8I's avatar
    Hephisto8I
    7 years ago

    Yea, I was able to magically log in like normal all weekend, thought it was fixed.  Alas, back to stuck on checking for updates.  Any update from EA on this?

  • Dang, I was working fine until noon today.  Now back to square one.  Another "local" issue EA?

  • sailorSwifty's avatar
    sailorSwifty
    7 years ago

    yesterday i was able to get in just fine... this morning it loaded but when i went to put teams down for the TW it got stuck on the loading screen and when i closed and re open the app..  It's stuck on the checking for updates once again....   

    I'm pretty sure it's not local unless all of us are from the same city.. which i dobut..   or the same state..   again, I dobut it

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hi,

    Unfortunately we haven't able to reproduce the issue on our end. From what we've seen, it looks to be a local or networking issue. We've seen the issue occur intermittently without any change on our end, which again suggests there's something closer to the user end. Of course this is still an issue so we want to keep gathering info. Could you let me know the following please:

    - What would your ISP be?
    - What device are you on?
    - What OS are you running?
    - What was the time and day this issue first started for you?

    - What is the Router Model?


    And if you haven't yet, please check out these links and run though those steps: .Android steps / iOS steps

  • Hartreq's avatar
    Hartreq
    7 years ago

    @EA_Lanna and @EA_HighCommand,

    There is no way it could have been a local issue considering I contacted my ISP, had them do multiple changes to my account, as well as coming into my own home to recheck the settings and hardware I have for a wireless network.  Everything checked out fine, my only issues was connectivity to THIS game.


    By the way, I never received answers to the personal e-mails sent off asking for help, nor did I receive the "call back" from a "supervisor" regarding my issue. 

    Magically, when I called in for a third time to both EA / Google and requested a refund for the $200+ I've spent on the game, everything was "working". However, intermittent issues still happen.


    Don't be disingenuous and say it's a local issue when everything else on my home network's connectivity is just fine. How about giving me a call back so we can talk about this more to ensure I don't continue the intermittent interruptions?

  • evengerm's avatar
    evengerm
    6 years ago
    @Apollos90125 greetings , if thats so and u still have the problem, this is not the apk, cause it works some time, but thats no reason for it to be such a LOCAL PROBLEM, it can be a common problem; server and dns ! as a matter of fact this can cause a full server to avoid access of the divices that were once weakened with the connection, try using a vpn. farewell

Featured Places

Node avatar for SWGOH Technical Issues

SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.Latest Activity: 3 hours ago
27,198 Posts