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Anonymous's avatar
Anonymous
7 years ago
Approved

Stuck on loading cantina

Downloaded and played your game for the first time yesterday, it was working fine. Tried to play this morning and all I do is get loading cantina screen. So far it's been going on for over an hour. I have tried all the steps people have said in other posts regarding this issue, nothing has worked.

4 Replies

  • rhee2's avatar
    rhee2
    Rising Rookie
    7 years ago

    have you tried turning off wifi, closing app, turning on wifi, and restarting app? I saw that as a troubleshoot suggestion on the regular forums and it worked for me.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    Yes I have, it didn't work for me, thanks for trying to help though. Still stuck at loading cantina, been this way for 3 hours now...

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    So far I've tried it with wifi, without wifi, deleted and re installed the app, cleared the cache, reset my router, and all these dumb steps, still doesn't work.

    • Enable 'auto sync' for 'Google Play Services': 'Settings' > 'Accounts' > 'Google' > Your Account > 'Google Play Services' > Check & Sync All
    • Clear 'Google Play Games' cache and data: 'Settings' > 'Application Manager' > 'All' > 'Google Play Games' > Clear Cache & Data
    • Clear 'Google Play Services' cache and data: 'Settings' > 'Application Manager' > 'All' > 'Google Play Services' > Clear Cache & Data
    • Uninstall 'Google Play Games' updates: 'Settings' > 'Application Manager' > 'All' > 'Google Play Games' > Uninstall Updates, Clear Cache & Data
    • Restart phone.
    • Clear 'Google Play Store' cache and data: 'Settings' > 'Application Manager' > 'All' > 'Google Play Store' > Clear Cache & Data
    • Clear 'Download Manager' cache and data: 'Settings' > 'Application Manager' > 'All' > 'Download Manager' > Clear Cache & Data
    • Enable 'Download Manager' AND/OR 'Downloads': 'Settings' > 'Application Manager' > 'All' > 'Download Manager' AND/OR 'Downloads' > Enable (If Disabled)
    • Update 'Google Play Games': 'Play Store' > Search 'Google Play Games' > 'Update' (if available)
    • Restart phone.
    • Attempt to authenticate with Star Wars: Galaxy of Heroes.
  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    This game is straight up garbage, got it to work after continuously doing these steps for like 5 hours, now it's doing it again and nothing is working! So glad your company just rips people off with a game that apparently has had the same issue for like 3 years! Freaking ridiculous that it hasn't been fixed, just goes to show how lazy and only out for money EA is.

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