After last content update game prompts to download 26 MB of data every day on my SGS8. I assume it is the same data all over again as the size doesn't change and I don't have the issue on my iPhone.
Phone: Samsung Galaxy S8 (SM-G950F)
Android: 8.0.0
Kernel: 4.4.13-13396511
EA QV TeamHi everyone,
Sorry to hear that you are having trouble with repeated asset downloads.
Usually, clearing your device cache and/or a clean re-install with a strong and stable internet connection is able to resolve the issue.
You can also try switching from WiFi to 3G/4G and the other way around.
Here are some additional troubleshooting steps: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps.
EA QV TeamThank you for the swift reply @zeratul021.
Sorry to hear that none of the steps were able to resolve your issue.
Do you have enough space on the device? (silly question, but we want to be sure)
I have 30+ gigs free on my 64 GB drive. Heroes utilize 497 MB total. I see Google Play Services and Samsung Gallery have more than 500MB, but who knows if there isn't any hard limit for 3rd party apps around 500MB, just reaching now...
Hello @EA_HighCommand,
any news on this. Even after TU12 the issue still persists. I want to avoid phone factory reset. Any ideas? Thanks!
Hi! It started to happen on my phone too. Uninstalled the app, reinstalled. Same issue. Installed the game, then cleared cache, and data, then uninstalled, and reinstalled it. Same result. Always want to download assets, when i start the application. Any result that worked for someone? I'm starting to give it up until new update comes for the game.
Phone is Huawei P30 Pro, Android version is 9.1, free space is over 200 GB so its not an issue.
Thx!
