Forum Discussion

Seasoned Newcomer

4 days ago

SWGOH False ban Coliseum Aug 10th - Appeal pending

HiEA_Lanna andEA_Vendcera , My account was automatically banned on August 10th due to a false positive trigger in the Coliseum mode. I have never used any cheats, mods, or third-party software. S...

individual events

EA_Salmon

Community Manager

4 days ago

Hi emre34_GG,

Sorry to hear you’re still waiting for an update on your appeal.

Since you’ve already submitted a new appeal with the correct email address, the best option for now is to keep that appeal open and allow some more time for it to be reviewed.

Unfortunately, we’re not able to review or escalate individual ban appeals from the forums.

If you still haven’t received a response after waiting a little longer, please feel free to come back to the forums and let us know. You can also contact our support team to check the current status of your appeal.

Thanks for your patience, and I hope you receive an update soon.

emre34_GG

Seasoned Newcomer

1 day ago

HiEA_Salmon

Quick update: I just submitted a ticket directly to the support team as suggested to check on my appeal status.

Thanks again for your guidance!

EA_Salmon
Community Manager
18 hours ago
Hi emre34_GG,

Thanks for the update. I’m glad you were able to submit a ticket to check on the appeal status.

For now, please keep that ticket open and allow some time for it to be reviewed.

Thanks again for coming back to let us know, and please feel free to update the thread if anything changes.