Swgoh Levi vs Levi GAC mirror match—after ultimate buttons disappear bug

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? I pad pro 12.9 inches - 4th edition
OS Version 17.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 595-975-581
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I don’t know how often it occurs , just occurred for me , in GAC— have it recorded on video. GAC final attack Levi vs Levi mirror. Opposing player went into ultimate and action buttons completely disappeared. Timer was still running and would not move even if I put into full auto . Time counted down to 0 and h]game would not end. 5 minutes after I had to reset the game losing my progress and the match—- 1000 crystals. Again I have this recorded included showing my settings and that I was Not in airplane mode.
Steps: How can we find the bug ourselves? GAC final attack Levi vs Levi mirror. Opposing player went into ultimate and action buttons completely disappeared. Timer was still running and would not move even if I put into full auto . Time counted down to 0 and h]game would not end. 5 minutes after I had to reset the game losing my progress and the match—- 1000 crystals. Again I have this recorded included showing my settings and that I was Not in airplane mode.
Connection Type Wifi
Please select your region North America
Country USA

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GAC final match and final attack— Levi vs Levi mirror —-   Opposing player went into ultimate and the game action buttons disappeared.    Timer kept running but could not take a turn, even putting it on auto.   Timer went to 0 and the game would not end.    Just sat there with 0 on the timer.     Had to reset by exiting the game after another 5 minutes or so.   The game did not track my progress so I lost my counter and all the ships that I had already killed.    It cost me the win and 1000 crystals.    I have screen shots and have the entire match recorded as well.   In the video , I go to my screen settings showing that I am not running in airplane mode, only my Wi-Fi .  It shows some personal information and I will only upload it to a private server, so please reach out to me for the recording  i am enclosing screen shots.