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asunbrntpenguin's avatar
asunbrntpenguin
New Novice
12 months ago
Solved

SWGoH linked to EA but unable to access webstore or PC client

Product: Star Wars: Galaxy of Heroes Platform:iOS What type of device are you experiencing the issue with? iPhone & PC OS Version iOS 17.5.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 662...
bug
  • barbarossa5's avatar
    barbarossa5
    12 months ago
    @asunbrntpenguin That should not be the case. You are not linking. You are Disconnecting/Reconnecting.(Button on top left) That should not remove your games Progress.

    DO NOT USE the button on the right. Thats wrong for this case
EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
12 months ago
@asunbrntpenguin You're using a different email for you're webstore and PC access. Reach out to EA Help and ask them for the information.
  • asunbrntpenguin's avatar
    asunbrntpenguin
    New Novice
    12 months ago

    I was able to get confirmation of the email used for the PC client. I'm waiting on a response for the in-game ticket I was directed to open to confirm the email on the webstore. 

    • barbarossa5's avatar
      barbarossa5
      Seasoned Ace
      12 months ago

      @asunbrntpenguinIf you are logged in to the PC EA App, does the top righr Corner where your Account name is displayed say "asunbrntpenguin1" ? Because thats the Account linked to your swgoh Account.

      The account you are using here is not the same.

      • asunbrntpenguin's avatar
        asunbrntpenguin
        New Novice
        12 months ago

        No, it says asunbrntpenguin. I'm not sure how I ended up with two accounts. Is it possible to merge them?

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