Forum Discussion

5 years ago

SWGOH: login in problems

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Login OS Version .23.0 Ally Code: (Find it here: http://bit.ly/AllyCode ) Wh...

bug

EA_UltraSlide

EA Staff

5 years ago

Hi guys,

There are a few things you can try that have worked in the past for this and similar issues.

Change your connection type. For example, if you are using WIFI, connect to a 3G/4G (data) connection and launch the game again.
Clear your game cache - Android | iOS
Changing your system language to the same language as your store region can get you past the 'Loading Cantina' screen so you can continue to play.
eg. if your store is in France, change your language to French.

We have able brought this to the teams attention for further investigation.

MasterKKana

5 years ago

411713637

same problem here. First, game getting stuck on lording cantina. I removed the game and d/l again, quit GC account and start the game as a new player. After I get into the game, I logon my GC account and connected with game, then I found my GL account back to lv1, and all others info still the same. But still have login issue.