Hello friend, I recently encountered the same issue and also had the same frustrating road that lead me here.
I make videos about this game and I was wondering if I could use your stories. They do not fulfill crystal purchases, and Lightspeed Bundle purchases were broken as well. Just want to make sure you consent before I share.
I have gotten no word, and I believe you've already tried this, but there is a help button on the mobile version of the game that takes you to a different page than the PC version. It's another AI chat but you can respond directly in-game without all the hassle of the PC experience. Again I haven't gotten a response there but hey it's at least worth a try
