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N4mielle's avatar
N4mielle
Rising Newcomer
26 days ago

SWGOH PC Client Error: Game won't launch (Works on Mobile / EA App Okay)

I am experiencing an issue where Star Wars: Galaxy of Heroes fails to launch on my PC. While the EA App itself appears to be running normally and shows no errors, the game displays a specific error message (as shown in the attached screenshots) every time I attempt to start it.

Key Observations:

Mobile Status: The game works perfectly on my mobile device using the same account.

EA App Status: The EA App is online and functioning correctly.

Troubleshooting Done: I have ensured all background processes for the EA App are active, but the issue persists.

System Specifications: To rule out hardware compatibility issues, here are my PC specs:

CPU: Intel Core i7-14700K

GPU: NVIDIA GeForce RTX 4070 Ti Super

RAM: 64 GB

OS: Windows 11

Display: 2K (1440p)

Impact: I strongly prefer playing on the PC client for a better experience, and playing on mobile is currently inconvenient for my setup.

I have attached the screenshots of the error message and my EA App status for your review. Could the team please investigate if this is a synchronization issue or a client-specific bug?

Thank you for your assistance!

2 Replies

  • gymghi's avatar
    gymghi
    Seasoned Vanguard
    26 days ago

    strange, I'm having the opposite, on my mobile the game is losing connection frequently, giving me errors and crashing in all areas of the game, I'm afraid to try GAC.

     

    those pc errors i get time to time, find if i kill the EA things, and start again it works

  • N4mielle's avatar
    N4mielle
    Rising Newcomer
    26 days ago

    Thanks for the suggestion, but I’ve already tried a clean re-install using Revo Uninstaller for both the EA App and SWGOH to ensure no leftover files were causing the issue. I've also exhausted every workaround I could find online, but the error persists. It seems to be something deeper than just a simple app glitch.

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