Sync Error — (Case #251709510)

Hello Holotable Heroes and Community Managers,

I am facing a critical technical issue where my SWGOH account is completely stuck/glitched due to a server-side profile synchronization error.

To prevent any confusion: My account is completely clean, and I have NOT violated any Terms of Service.

My Account Details:

• Ally Code: 187-113-256

I have already contacted EA Live Support. After reviewing my screenshots, the advisor officially confirmed under Case ID: 251709510 that this is strictly a technical database synchronization error on EA's side, NOT a ban or suspension. However, the front-line support agents lack the necessary database tools to manually refresh or rebuild a player's server profile, so they couldn't fix it from their end.

Has anyone else experienced this specific SWGOH account sync glitch recently?

@EA_Crumbs (or any available Community Manager) — Could you please look into this or escalate my Case ID to the Capital Games technical team? The live support notes for Case ID: 251709510 already have all the logs, Ally Code details, and confirmation of the glitch.

Thank you for your help!