Forum Discussion

Wyvernblade007's avatar
Wyvernblade007
New Novice
6 years ago
Solved

T3 GL Rey Duel Cinematic Froze and Currency Lost

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Moto G5 Plus OS Version 8.1.0 Ally Code: (Find it here: http://bit.ly/AllyCode...
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    6 years ago

    Hi @Wyvernblade007 and sorry to hear that.

    Unfortunately, we can't refund the Light Side tickets used for the battle due to a game crash.

    To prevent this from happening in the future please follow the available troubleshooting steps from our help article: Troubleshooting EA mobile games on Android devices. Also, please make sure you don't have any apps running in the background and that your device has enough free space available.

EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
6 years ago

Hi @Wyvernblade007 and sorry to hear that.

Unfortunately, we can't refund the Light Side tickets used for the battle due to a game crash.

To prevent this from happening in the future please follow the available troubleshooting steps from our help article: Troubleshooting EA mobile games on Android devices. Also, please make sure you don't have any apps running in the background and that your device has enough free space available.

  • hummer81's avatar
    hummer81
    6 years ago

    Complete cop out. Crystals for the tickets can be refunded.

    The "To prevent this from happening in the future please follow the available troubleshooting steps" is nonsense. The issue is the lost currency or the lost GAC battle with these crashes. Comensate people properly.

    An example of your troubleshooting guide:

    Screen not responding

    • Restart your phone

    So how is thet going to help me if i am stuck mid battle? It isn't

    Also from your own support staff if you read the transcript:

    "Arkadiy (5/28/2020, 12:57:12 PM): Okay from the looks of it there was a bug with the game which caused this problem, usually such losses are returned within 24 hours, but for now i think we will have to ask you to submit a bug report in order to get the currency back"

    • dartyoung's avatar
      dartyoung
      6 years ago

      I had this problem as well and support will not do anything to resolve the issue. I have been paying $4 a day in crystals to refresh events so I can try this event once every 2 days. So, this event cost me $8 and I did not get what I paid for. I was told it was a networking issue on my end. That's not the case at all. All I want is the 60 tickets so I can do the event again. If I had lost fair and square, then it was on me. That is not the case. I paid for a product and the product failed. 

      • Wyvernblade007's avatar
        Wyvernblade007
        New Novice
        6 years ago

        Yea, support did nothing for me either.  I contacted them twice plus this forum post and got nothing.  I was severely disappointed with the lack of resolution.  This event is poorly designed through its use of currency.  None of the other event / journey characters have this kind of punishment on a lock up / freeze.  Had it been a reload the game and start the battle over, I would have had no issue with it.

  • Malloren's avatar
    Malloren
    6 years ago
    @EA_HighCommand I just had same exact issue. I want the cristals invested in farming the tickets back. Or just give back the 60 tickets

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