The workaround was shared in [Updated 2] Connection Issue | EA Forums - 12230664
It's related to Google Play Services.
https://forums.ea.com/blog/swgoh-game-info-hub-en/unable-to-get-into-game-workaround/12178642
It is an on-going issue, but that was their acknowledgement 19 days ago, I agree there should have been an update by now, but you can't say there was radio silence. If you check the bug reports they're still giving the same work around, and it is working for some people but not everyone.
With a New character coming out today hope we get shards reimbursed if things remain like this. We already lost our energy refreshes for today. Not happy at all that a huge business like EA is not providing any insight. Good luck running your game with half the community missing
