Forum Discussion

2 years ago

The game crashes in an event on the MJK without receiving a reward

Hello there Now I’m trying to get kenobi in his event but game is crashing (on Iphone 13 pro), coupons disappear, but shards are not credited I closed 2nd and 3rd battles and now I’m trying to go t...

technical issues

EA_Lanna

Community Manager

2 years ago

Hi @radmir86121,

It sounds like this issue: Jedi Master Kenobi event crash report investigation (log request). In the opening pos, @EA_HighCommand shares this:

@EA_HighCommand wrote:

Hi all,

The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information provided should help with this. If you have encountered this issue, please don't create any new threads, but instead, comment on this thread with the following info so we can consolidate all the reports.

Please provide the following:

Ally code:

Platform:

Date and time of the crash (please add your time zone!):

Device logs (a guide on how to get the logs can be found HERE)

Any additional details:

Could you join that thread and in your reply add those details please? I'll close this thread out from here in the meantime to help keep information on this together in the one spot.

Thanks,

EA_Lanna