Forum Discussion

Seasoned Novice

6 years ago

The game doesnt load

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 7
OS Version Ios
Ally Code: (Find it here: http://bit.ly/AllyCode ) 446-817-128
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug The game doesnt initiate, reproduce a sign go to the apple store and the freezes
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country Argentina

‌

The game doesnt initiate

bug

84 Replies

EA_Aljo
Community Manager
6 years ago
Hello, @pupiwerty.

Can you try the steps detailed here: http://bit.ly/IOS_TS. Let me know if any of those help. Thank you 🙂
GoodFeal
6 years ago
@EA_Aljo también tengo el mismo problema, he probado todas las posibles soluciones y no he podido resolver.
agusbua0217
6 years ago
I have tried most of the options there and the bug won’t fix
pupiwerty
Seasoned Novice
6 years ago
Ive already tried all this and more. Others members of the guild have the same issue on iphone 7. Ive tried so in an iphone se and get the same
GoodFeal
6 years ago
@pupiwerty lo mío coincidentemente también es en un iphone 7
Jaunalgi
6 years ago
Same here with an iPhone 5S on the last iOS 12 version.
I did delete and reinstall the game. (finger cross, I will not lose my account)
EA_Aljo
Community Manager
6 years ago
@pupiwerty

Have you tried going directly to the Apple Store to download the update instead of going through the app?
pupiwerty
Seasoned Novice
6 years ago
Yes I did, dont figure any update inbthe store, i think its alteady installed.
Jaunalgi
6 years ago
@EA_Aljo yes for me. And did delete the app and downloaded it from the App Store.
EA_Aljo
Community Manager
6 years ago
@pupiwerty

After downloading again, when you load into the game, does it keep telling you there's a new client update?