Third attempt of resolving my purchase of Raddus II LSB

As the title says I have tried 3 times to get a resolution on my Raddus II LSB that I have purchased on the webstore about 48 hours ago and it has yet to show up in my inbox. First attempt of posting on this forum with zero help, second attempt I go to EA help and the bot tells me someone will be with me to help resolve the issue and it has been over 12 hours and no one has helped me out. Now my third attempt posting here. This has been the worst purchasing experience I have ever had and it’s been a nightmare just to get any kind of help from EA support team. 

my ally code : 445-852-764