This account is banned from playing due to repeat offenses.

@iisaturtlee Hi sorry to hear you're having issues with your account. There are usually two options at this point:
1. Go to the main forums and send a DM to CG_LucifersDaddy explaining the situation and why you believe your account was incorrectly banned.
https://forums.galaxy-of-heroes.starwars.ea.com/
2. Open up a customer service ticket (which you may have already done) and try to get a phone call or live chat with a representative.
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/