Hey @LordRalux,
sorry to hear that. But as soon as your case gets resolved and you are back in possession of your account, it won't matter if your account had been sold off.
Please don’t reopen the case because each time you reopen your case it resets your position in the queue to be worked.
Regards.
Hello @CEO_Rago
Ok I understood, I will not reopen the ticket.
Two days ago ea support wrote me (in english) asking a few information about the issue (I suppose that now are working on it).
I hope be able to recover my ally code with my progress..
Thank you very much!
Hi again @CEO_Rago ,
Actually I dont have reply of ea support since 3 weeks ago (really the begin of incidence was months ago), the status still to be the same "in progress", but i dont receive any news about my ticket (only a little reply where they asked me a little info, but no more). So I am confused if really they are working in my ticket.
Exist anyway to look what is the real process of my ticket?
Thank you very much,
Hey @LordRalux,
sorry to hear that ☹️.
I will ask a Community Manager about your case and then we‘ll get back to you.
The offices are closed until Monday, so I am afraid that it won’t be possible to get a reply today.
Regards.
EA Staff (Retired)Hey there, @LordRalux.
I took a look and it looks like your ticket is escalated and in the right place. It can take some time for escalations, so thanks for your patience so far. Just keep an eye on your email for updates as they're made available.
Arrenai 🐱
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