ticket (with correct ea wf), im still waiting more than 1 month any reply/new

Hi @EA_Arrenai,

Im still waiting any reply about my issue. Its possible to check what is the status of my ticket?

I am looking that, since 3 days ago, my stolen ally code dont have activity (possible the thief was banned of my ally code). But I am no receiving any news (1 month waiting for something).

Exist the posibility to check that is the real status of mi ticket?
Thank you very much for your help.
Regards.

Hey there, @LordRalux.

Admittedly, I'm quite limited to what I can see, as well as share on a public forum, but if you'd like a status update with full details, you're welcome to create a new case and reference the old one. The Game Advisors at EA Help should be able to take a look into the previous case's status from there.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

Hi @EA_Arrenai 

Yes, the problem is that I have created two differen tickets to know what is the status of my original ticket (I attach the image), but in both tickets the resply was the same "your ticket are with the specialist", but no more info.

So, actually I know that it are "with the specialist", but I dont know the real status of my ticket.

Do you have any suggestions about I need to proceed in this situation? 

Thank you very much.

Hey there, @LordRalux.

Unfortunately, that's the extent that I would be able to see from my end. I know it's rough, but it sounds like it's still in the right place and these investigations can take some time. Thanks so much for your patience.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

Hi @EA_Arrenai 

Yesterday I received an EA reply of my ticket 60573062 (the ticket that I am waiting more than 1 month), the typical script:

"..sorry to hear that, I will do the best to help you in your issue.."

Note: The typical meesage when anybody open a new ticket (first level in workflow).

So, appear that my ticket was following this workflow:

1. EA support ("..sorry to hear that, I will do the best to help you in your issue.."), and confirmed allycode with purchasing proofs.

2. Specialist (working on it).

3. EA support ("..sorry to hear that, I will do the best to help you in your issue.."), again ¿?¿?


So definitivelly, since 1 month ago, I dont have any idea what is the real status of the ticket.

Its possible that somebody of CG can check what is the real status or something?
Thank you very much for your help.

Hi again @EA_Arrenai @CEO_Rago 

This days ago, LucifersDaddy bannned my stolen allycode (I thought that it was the causes of the ban). I send inbox to LD to tell about my issue (1 month and 1 week waiting for it).

But the interestant is that my stolen allycode are playing again into game (unbanned) ¿?¿?
So, its tells me that CG dont ban my allycode because it was stolen, I dont know what was the causes.

Unafortunatelly, I think that the support of my issue its null/zero.

Exist any way for that somebody (EA or CG) work in my issue? Or I need to know that I never will recover my stolen allycode?

So, what is the utility the purchasing proofs to verificate the ownership of my ally code if nobody works on it?

How much issues can to be in the same status as mine? I am desperate with the support of my ticket.

Note: I attach a image where show all issues that I opened to EA withouth any solution (7 tickets). 

Thank you very much.
Regards.