TIE/IN interceptor LSB

puchased TIE/IN Interceptor Light Speed Bundle on the Star wars galaxy of herors web store 20.03.2025 date. And i didn't get the LSB in my game account. İn the LSB should come with Second sister character and TIE/IN interceptor ship. İ had the character Second Sister from before, so maybe therefor it did not happen ? So i did not get the ship and the character all abilityes level 8

This is from EA games help

To begin our investigation, we will need you to send us an in game ticket from the menu of the game. This will allow us to pass verification with you and also look into your game details. Please include the words "Account Verification: [207526810]" in the new case.