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Cyan17's avatar
Cyan17
Seasoned Traveler
4 years ago
Solved

Tier 3 SLKR Event

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XS
OS Version 14.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 171-964-757
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Tier 3 SLKR event is failing to properly resolve and award shards after winning battle.
Steps: How can we find the bug ourselves? Attempt the Tier 3 SLKR Event
Connection Type Wifi
Please select your region North America
Country United States

Attempted event for third and final set of rewards. Icons were not rendering properly and floating in other areas of the screen. Managed to complete anyways, triggering victory dialogue. Game hung on the final cutscene screen, but no victory/rewards popped up after waiting for 20+ minutes, screenshot attached.

All 60 tickets were deducted, no rewards provided. Submitting Report for resolution.

18 Replies

  • I too am out 60 DS currency and the 50 SLKR shards.  Why wouldn't they send an in-game mail letting people know of this issue? It takes so long to get the currency I feel the right thing to do is let everyone know.  Kind of upset about that, but would be irate if they don't give me the currency or shards.

  • Hi I have had the same problem. Lost 60 tickets and 50 shards. Hope its fixed soon and we are reimbursed 

  • Cyan17's avatar
    Cyan17
    Seasoned Traveler
    4 years ago

    Hotfix resolved the issue, was able to unlock.

    Net loss of 60 tickets and farm time to get them. 

  • jamesse90's avatar
    jamesse90
    4 years ago

    This happened to me too. Not making this right would be a huge dereliction of duty.

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