Title: [MAJOR BUG] 40,000 Shard Store Tokens t

Disappeared Overnight - Support Unable to Help

Post Body:

Hello CG / EA Support,

I am reporting a severe technical issue where approx. 40,000 Shard Store Tokens vanished from my account between the evening of February 18, 2026, and the morning of February 19, 2026. My balance went from ~40k to exactly 0.

Evidence of the Bug:

Advisor Adriane officially confirmed that there are NO transactions in my logs for 40,000 tokens during that period.

Technical Constraint: My characters are already at 7-stars. The game mechanics prevent me from buying their shards in the store (the button is greyed out). Therefore, it is physically impossible for me to have spent 40,000 tokens in one day.

Post-Bug Functionality: Since the reset to 0, the store has been working perfectly. I can earn and spend NEW tokens. This proves it was a one-time database sync error/wipe, not a local device issue.

Despite these facts, EA Help closed my case stating they "cannot find logs of the loss." If the tokens are gone, but I didn't spend them, the loss IS the bug.

I am a long-term, loyal player and losing months of progress (40k tokens) to a system error is devastating. I am asking for a developer or a community manager to look into this account-specific database error and restore my currency.

Ally Code: 563-943-898

Device: windows PC

Thank you for your help.