Touchscreen Freeze iPhone 12 Pro Max

Question

Product: Star Wars: Galaxy of HeroesPlatform:Apple iPhoneWhat type of device are you experiencing the issue with? iPhone 12 Pro MaxOS Version iOS 14.3Ally Code: (Find it here: http://bit.ly/AllyCode ) 832-739-891What type of issue do you have? GameplayHow often does the bug occur? Occasionally (10% - 49%)Summarize your bug The touch screen freezes while playing the game. This happens occasionally but at least a couple of times per day. The screen will freeze for about 5-10 seconds, then go back to normal. It's completely random when it happens.Steps: How can we find the bug ourselves? Have an iPhone 12, probably.Connection Type WifiPlease select your region North AmericaCountry US‌The touch screen freezes while playing the game. This happens occasionally but at least a couple of times per day. The screen will freeze for about 5-10 seconds, then go back to normal. It's completely random when it happens. fewfe

ea_ultraslide · Answer

Hi&nbsp;@chiefnastynate&nbsp;

Do you happen to have an estimate of when this has happened to you? Or a video of it occurring?

chiefnastynate · Answer

@EA_UltraSlide Hello. It happens a few times every day. It happened twice this morning while playing. I don't have a video, and I'm not sure it would help. As it would look like I just stopped clicking on stuff. The game itself isn't freezing, just my ability to interact with it. Sometimes, just before I get control back, I can see buttons pressing, but not doing anything.

ea_ultraslide · Answer

Hi&nbsp;@chiefnastynate&nbsp;

We can't see anything out of the ordinary when looking at the logs available to us.

We will attempt to source an iPhone 12 Pro Max to attempt to reproduce this.

ea_ultraslide · Answer

We have played on an iPhone 12 Pro Max this morning and didn't run into any screen freezing issues.

chiefnastynate · Answer

@EA_UltraSlide Okay thanks for checking it out. I reported to Apple as well so maybe it's on their end. If I discover any useful info I'll let you know.

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Touchscreen Freeze iPhone 12 Pro Max

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